The primary objective of Ocean Inspection and Maintenance (OIM) is to provide:
- The highest levels of professionalism
- Unparalleled levels of service response
- All underpinned by quality workmanship
In achieving the above, we will allow for sustained profitable growth for all parties in our supply chain.
To ensure the achievement of this objective, OIM will maintain an effective and efficient Quality Management System (QMS) based upon the requirements of ISO 9001:2015.
Our QMS provides a measure of accountability and full transparency to our customers.
In terms of our QMS we will:
- Set measurable objectives that will help achieve customer and other stakeholder requirements.
- Monitor and measure the effectiveness of our business processes and objectives through Management Reviews and the internal audit process.
- Proactively seek feedback from our customers on how well our service met their requirements and then work together setting objectives for continual improvement.
- Analyse the causes of any complaint or problem and then take appropriate action to prevent a recurrence thereof.
- Carefully select, and then work closely with, suppliers and strategic partners who enable us to create and deliver a reliable, predictable and world class performance.
- Recruit employees who are customer focused and support them with appropriate training and systems to ensure that their competence always meets OIM’s standards.
- Provide a work environment that promotes the well being of our employees and encourages positive teamwork.
- Encourage all our employees to identify problems and inefficiencies and then to make suggestions to improve all aspects of our services, processes and the delivery thereof.
- Ensure that all our employees are aware of our Quality Policy and are committed to the effective implementation of the QMS.
- Ensure that OIM is fully compliant with all relevant regulatory and legal requirements.
The continual improvement of our QMS is fundamental to the success of our business. Our expectation is that it is a standard that our customers will hold us to and is a corner stone of our business that must be supported, and adopted, by all employees as an integral part of their daily work routines.